Refund policy
Return and refund
At Christmas Magic, we want you to feel confident shopping with us. We offer a 30-day return and exchange window, starting on the day your order is delivered.
Return Eligibility
To qualify for a return, your item must be unused, in its original condition, and returned with its original packaging, accessories, and included components. You’ll also need your order number or proof of purchase.
You may open the packaging to inspect your item. Products showing signs of use, damage caused after delivery, or missing components may not qualify for a change-of-mind return.
How to Start a Return
Email support@christmasmagiclights.com within 30 days of delivery with your order number and the item you’d like to return.
Once your return is approved, we’ll send you instructions and the return address. Please contact us before sending anything back, and do not use the address printed on the original shipping package unless we instruct you to do so.
Return Shipping
For change-of-mind returns and exchanges, customers are responsible for return shipping costs. We recommend using a tracked shipping service and keeping your shipping receipt.
If you receive a damaged, defective, or incorrect item, we’ll cover the necessary return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If something is damaged, faulty, or incorrect, email support@christmasmagiclights.com as soon as possible with your order number and clear photos or a short video showing the issue.
We’ll review the problem and arrange an appropriate replacement or refund at no additional cost to you.
Exchanges
Need a different length? Contact us within 30 days of delivery to request an exchange. Items must meet the return conditions above, and exchanges are subject to availability.
We’ll confirm any price difference or shipping cost before proceeding.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. Customer-paid return shipping costs are non-refundable, except where required by law.
Your Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact Us
For help with a return, exchange, or order, email: