Shipping policy
Shipping Policy
Delivery Times
Estimated delivery time is 10–14 business days after dispatch. Business days exclude weekends and public holidays.
Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, or periods of unusually high order volume.
Order Processing
Orders are typically processed within 1–3 business days before dispatch.
Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking information.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email containing your tracking number.
Please allow a few days for the shipping carrier to update the tracking information after dispatch.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you need to correct your address, contact support@relivoramove.com as soon as possible.
Once an order has been dispatched, we may be unable to change its destination.
If a package is returned because of an incorrect or incomplete address, or because it was not collected, additional shipping charges may apply for redelivery. We’ll confirm any applicable charges with you before reshipping.
Delayed or Missing Orders
If your order hasn’t arrived within the estimated delivery window, email support@relivoramove.com with your order number so our team can investigate.
If your tracking information shows the package as delivered but you haven’t received it, please first check with household members, neighbors, and your local delivery service.
If you still cannot locate the package, contact us and we’ll assist you.
Customs & Import Charges
For international deliveries, customs duties, import taxes, or handling fees may apply depending on the destination country.
Any applicable charges that are not collected during checkout are the customer’s responsibility, unless otherwise required by applicable law.
Damaged Deliveries
If your order arrives damaged, please email support@relivoramove.com with your order number and clear photos of the product and packaging.
Please keep the packaging while we review the issue.
We’ll assess the problem and arrange an appropriate resolution.
Contact Us
For shipping questions or help with your delivery, contact: